New Patient Information Sheet

We hope that your appointment with your osteopath is both successful and enjoyable. In order to make your time with us be effective and run smoothly we would like you to take the time to read the information below.

Your first appointment

During the Coronavirus pandemic this is a two stage process a telephone consultation and then if appropriate a face to face consultation with treatment.

Due to the Coronavirus your first contact with your osteopath is likely to be by phone or Whats App. This is deemed to be a safe way of conducting our consultations as it minimises the time we are in contact. You will have been offered another appointment for a face to face consultation. At your first telephone consultation the osteopath will get your agreement to keep your notes under the new GDPR rules. Let us know if you require a copy of our privacy policy it is available on our website or as paper copy in the clinic. The osteopath will take the time to understand your problem through finding out where your problem is ,how it started and what makes it feel worse and better. They will then go through your past medical history with you including any medication that you are taking. At this point the osteopath may give you some advice to help your problem or await the second part of your appointment which is face to face.

At the face to face consultation please wait in your car until called into the clinic so that we can minimise your contact with other patients. You will be asked to wash or sanitise your hands and then you can go through to the treatment room. Your osteopath will be wearing PPE. Babies and children are expected to be accompanied by a parent if this is any different please ring the clinic for advice. Only one parent should attend due to COVID-19. If an adult needs to be accompanied either because they are receiving Perrin Technique treatment or due to having a carer then please just advise us that this will be happening.

What should I wear?

As osteopaths, we need to make an examination of the body structure to help us form a diagnosis of what is wrong with you. If you have a neck problem we will need to look at your spine to see how it works with the neck. It can be possible that a foot problem may affect your postural balance giving you headaches thus an overall view will be required. So when deciding what to wear, as we may require you to undress down to your underwear, bring some shorts (or we have some available). You might wear a camisole or vest top over your bra, if applicable. We have a policy to assess the problem area, then ask you to replace your clothes, but still giving us room to examine you and treat you effectively. We are all used to seeing bodies and will make you as comfortable as possible. If you still feel uncomfortable with this, you could choose to specifically see a male or female osteopath or you could bring a chaperone. If we need to provide a chaperone, let us know.

What treatment will be used?

Osteopaths have many manual techniques at their fingertips which they can use to make you better. Your osteopath will discuss with you the options of the techniques before using them. If it is appropriate and you give your permission for us to proceed, we would give you a treatment at this stage. Often the first treatment is short so that we can use it as a test bed for further treatments. If osteopathy is not the treatment of choice we will point you in the right direction. If you need further investigation e.g. X-rays, we will arrange this or write to your GP on your behalf.

Structural Osteopathy

This type of osteopathy involves:
Soft tissue work (a skilled form of massage)
Articulation techniques – where the joints are repeatedly encouraged to move
Stretch Manipulation – these techniques bring about a change in the movement of a joint and also can calm an area down. They can be carried out on any joint on the body and just like when you flex your fingers can produce an audible click.
Muscle Energy Techniques – these can be used to allow the body to reset the tone in a muscle
Inhibitory Techniques – these are used to encourage muscle to let go
Traction – we use only that which we can induce with our hands, so this is milder than a machine can give.

Cranial Osteopathy

Covers a set of osteopathic techniques for the whole body which takes into account the motion of the individual cranial bones and an involuntary regular pulse throughout the whole body. The techniques involve small movements of the practitioner’s hands which help improve blood and lymph flow and cerebrospinal fluid. The techniques are subtle and gentle and therefore are suitable for new-born babies through all ages to the very elderly.

How long will my appointment last?

Your telephone consultation is a very variable time depending on the complexity of your case history. Generally they take about 15-20 minutes. The face to face consultation takes up to half an hour, subsequent appointments will be half an hour. These times are allocated to allow for discussion, removal of any necessary clothing, examination and most importantly treatment. It includes time for your osteopath to write up your notes. The length of appointments may vary as sometimes discussion time and removal of clothing is not necessary. Osteopaths are experienced allied health professionals and would not wish to over treat, particularly if your condition is sensitive or in the treatment of babies and young children.

If you are pregnant

Please talk to your practitioner ahead of making your first appointment

Exercises

As osteopaths, we will give you advice on lifestyle and what you can do and not do to aid recovery. Sometimes we will give you exercises, some of which may be Pilates based.

Post treatment

Most people go on to find that they improve after treatment. A minority find that they can ache for 24-36 hours after treatment before feeling better. If you are worried, please contact us, we do wish to know. We can then give you advice or perhaps you may need to come back in sooner for reassessment.
Q. Will I be able to drive after treatment?
A. If you are fit to drive to your appointment, you should be fit to drive away after. Cranial treatment can cause you to feel temporarily dizzy and may need you to pause for ½ hour before driving.
Q. What if my pain comes back after my course of treatment?
A. Please ring and book an appointment so we can reassess what has happened to you. We do tend to write to your doctor after your first visit unless you advise us otherwise.
With children, some sleep all the way home, others are more alert. Should you be worried post treatment, please do contact us.

Coronavirus

We have made many changes during the Coronavirus pandemic to keep you safe .We do not operate a waiting room for example but please do tell us if you are arriving on foot or on public transport otherwise we ask that you wait in your car until we call you. We ask that where possible you come to the clinic or your own of course Mums with babies and children must attend or if you need a carer or chaperone. All bed linen and towels have been removed from the clinic and your osteopath will be wearing PPE. If you would like to read our risk assessment policy for COVID-19 this can be found on our website and is also on display in the reception area. If you should wish to know about our COVID-19 policy in more detail and are accessing this information sheet on our website or via email please follow this link. Or please ask at reception.

Track and trace for the Coronavirus

If you should have to provide details of your contacts to a contact tracing agency please categorise your osteopath as ‘healthcare’ and not a general contact. If you do not highlight the contact as healthcare then your osteopath will be treated as a social contact and may be subject to self- isolation rules.

Complaints procedure

We hope that you will have an outstanding experience of care and treatment at Kendal house Clinic as others have had in the previous thirty years. In the unlikely event that you have to complain, please in the first instance go back to the Osteopath you have seen. If this is not satisfactory or possible then please talk to Robin or Hilary Percival the senior partners who will give you advice on how to proceed.

Babies and children

We treat lots of babies and children using mainly cranial osteopathic techniques .It is very possible to feed your baby via bottle or breast at your consultation. Treatment can carry on while your infant is feeding. Please do bring soothers, toys for your children to play with and a small clean cot blanket. It is unfortunately not possible to use our toys and books at the time of the Coronavirus.

At your first appointment we need to find out all about your child and the problems they are experiencing. We need to ask you and your child questions that will help formulate a diagnosis; this is also likely to include a history of the child’s birth and their past medical history.

Children and young people under the age of 16 should be accompanied by a parent or legal guardian. It is very useful if the mother is able to give us details about the birth and formative years.